SHIPPING AND RETURNS
All of our LOCAL orders enjoy a flat rate of R150 for delivery and free delivery for purchases over R600. Please note that in the case of your address being located in an OUTLAYING area Kim Kelly Maison reserves the right to deliver the package via post, request any alternative address or request further payment for extra delivery fees.
Kim Kelly Maison is able to deliver internationally however please note that our delivery fees for international orders will vary and will be invoiced separately. It must be noted that every country has its own customs laws and our delivery fee will not include this fee which customs department may levy on the order.
We have a standard courier delivery being 3-5 days for local orders and two weeks for international orders. If you have special requirements, please contact us and note that extra charges will be added to your order.
If your product is available immediately, shipment will take 3-5 days.
If you order your product before 12:00pm (EST) on Monday – Thursday, it will ship the same day. If you place your after 12:00pm (EST) it will ship the next day. Any orders after 10:00am (EST) on Friday it will ship on Monday. In case of stock items not being available please note there will be a waiting period of up to two weeks.
If you haven’t used the product, we will exchange it, or refund you in full using the same method of payment as your initial purchase. Please provide receipt as proof of purchase.
Please note: We cannot exchange or refund gift voucher or promotional items.
If you are not happy with your order, please do let us know – we will always be willing to help.